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Georgia Hospice Offers “Live Chat” Feature on Website

By on January 15, 2013 • 449 Comments

Halcyon Live Chat

Halcyon Hospice, based in Atlanta Georgia, has added “Live Chat” to their expanding digital tool box. Live Chat allows companies to add a instant messaging feature to their website so site visitors can interact with company representatives in real time. The feature helps site visitors get the information they need right away and it gives companies an opportunity to instantly engage site visitors and potentially convert them into customers.

Back in 2011, I wrote about Silverado Senior Living using Live Chat to drive 350 inquiries with a 10% conversion rate over a 7 month period. Halcyon’s Live Chat feature is already driving both employment and sales leads and is proving to be an effective way for the organization to reach a broader audience and provide excellent customer service.

The nice thing about this particular Live Chat solution is that it allows companies to show an image of the live representative, adding a personal touch to the interaction. It also provides transcripts of every conversation, which Halcyon uses for training purposes.

If you’re interested in adding Live Chat to your company website or blog, give us a call. We not only provide the technology, we train your staff how to use it and coach them along the way for maximum impact and ROI. It’s what we do.

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